All jobs
JobCustomerAddress and phoneQueueNext visit
Jobs waiting for a visit
Measures to book
Work orders in WonInstalls to book
Install Ready, plus return visitsTeam schedule
Daily notes
From the crew, for Sean and LiamMock: the Who box stands in for who is logged in.
Where the days go
Average days per stage, tick = targetHow we count
- A stage clock starts the moment a job enters a queue and stops when it leaves. Calendar days.
- Moving a job back (unbooking, reopening) rewinds to that stage and later clocks restart.
- Every Next visit and Service call raised is counted against the job, even after it is booked.
- Completed jobs freeze: their record stays here for reporting.
- Averages use finished stage clocks only. A stage still running shows as "so far".
- Unsuccessful jobs are left out.
Dates here are sample data. Live, they come from the moment each move is made in Kraken, plus ServiceM8 queue history where it exists.
Every job, start to finish
Orders
Glass and hardware, from order to supplier invoiceVitrum watches Sean's and Liam's sent mail and inboxes, so an order email moves a job to Ordering, a supplier reply sets the ETA, and the supplier's invoice is matched to the job. The buttons on each card are only for when it misses one.